Personnel and project management
PharmTech: For an insourced relationship, the employees of the contract service provider work at the facility of the sponsor company.
How is that arrangement managed in terms of the project itself and the employees? In having both sponsor company and contract
service employees together at one site, how does project management in an insourced relationship differ from project management
in a traditional outsourcing relationship?
Conway (AMRI): As employees of AMRI, all HR, benefits, safety, and other AMRI practices remain our responsibility. At the same time as we
institute our corporate practices, our insourced employees also are obligated to layer over that the work obligations and
corporate practices of our host sponsor. In establishing this insourcing relationship, AMRI has placed a senior leader on
site to serve as the team leader and liaison with sponsor leadership. The team has been further partitioned into groups or
sections under the direction of experienced leaders who function as project managers and group leaders. For significant challenges,
these team leaders can tap into the broader AMRI leadership team as well as the sponsor's managers.
PharmTech: What types of performance metrics are used in an insourced relationship and how do they differ from metrics used in a traditional
outsourcing model? Are different or additional measurements put into play?
Conway (AMRI): Insourcing models enable a truly collaborative work environment. For example, in traditional vendor–client relationships,
the vendor scientists work at one site and the client at another. With the insourcing model, a core group of AMRI scientists
will work alongside the customer's scientists at the customer facility allowing for constant communication, idea-sharing,
and problem-solving. This ultimately creates a real-time intellectual think tank with increased project productivity.
AMRI holds its scientists working at the customer site to the same stringent standards that are the hallmark of our reputation
of quality. In addition, as part of the establishment of the insourcing collaboration, negotiators from both parties established
performance metrics and set expectations, unique to this relationship, which are expected to be met.
Project work for insourcing
PharmTech: What type of projects lend themselves to an insourcing model? Is it appropriate across the continuum of drug-development
and manufacturing services or is the model more suited to certain phases of development and related activities? What are the
key factors in deciding whether an insourced model is appropriate?
Conway (AMRI): Availability of facilities and technologies that the insourcing scientists will need to access are key to the ability to
establish such a relationship. The insourcing provider should have the ability to carve out work functions and conduct activities
unique to existing functions, as well as provide supplemental capabilities to strengthen service areas that may already be
in-house at some of these organizations. For example, a company may have synthetic chemists or biologists in-house, but AMRI
may add more through the insourcing model. These groups would be separate, but not totally unique, in its core function to
AMRI's technical capabilities enable the company to custom build an insourcing model depending on the specific and ever-changing
needs of any customer. The insourcing model affords our customers the ability to tap into experienced, highly trained discovery,
drug-product development and manufacturing teams to help translate customer ideas to clinical candidates to large-scale APIs
both on the customer's site and/or at any of AMRI's global locations.