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Norm Howe is senior partner, Validation & Compliance Institute.
Building employee participation and forming good habits contribute to a company-wide quality culture that pays off.
Managing people—and establishing a culture that promotes quality, is challenging for scientists and engineers in the pharmaceutical industry who are accustomed to functions that can be measured. Managing and developing quality concepts that are not readily measured can be difficult.
A case study shows how embedding quality habits into employees helps them do a task right the first time by off-loading routine good manufacturing practices from their conscious to unconscious mind. The result can be the establishment of desirable quality habits for members of the organization.
eBook: Regulatory Sourcebook
When referring to this article, please cite it as N. Howe, “Strong Quality Culture: A How-To for Busy Managers," Pharmaceutical Technology Regulatory Sourcebook eBook (October 2020).